Handling Times

 

From Monday to Friday, we aim to despatch all orders placed before 2pm the same day but this can be delayed during busy periods.  All UK orders are despatched using a 24-Hour delivery service and we will guarantee to despatch your order within 24 hours on receipt of order.  UK orders despatched on Friday will be delivered on Monday (please contact us for Saturday delivery options.  If for any reason we cannot fulfil an order, we will also aim to contact you to inform you of the reason for the delay within 24 hours.

 

Courier Deliveries - If you receive a card to say that the courier attempted delivery please contact the courier immediately using the details on the calling card. Couriers apply significant fines and redirection fees to items that cannot be delivered due to incorrect or incomplete address details and to items that are not called for or arranged for redelivery within 5 days of the first attempt to deliver. Any such fines, fees and subsequent redelivery costs will be passed on to you.

 

When we despatch your order, you will be sent an email confirmation including tracking details where applicable.

 

Non-Deliveries

If you receive a card to say that the courier attempted delivery, please contact the courier immediately using the details on the calling card. Couriers apply significant fines and redirection fees to items that cannot be delivered due to incorrect or incomplete address details and to items that are not called for or arranged for redelivery within 5 days of the first attempt to deliver. Any such fines, fees and subsequent redelivery costs will be passed on to you.

If your order is lost in the post, we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged, we will send you replacements for the damaged items immediately.

If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery + a 20% administration fee. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.
 
If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via 3rd party courier companies and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.

If we are aware of any delays in delivery times we will contact, you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been processed and dispatched.  To cancel or return goods please contact us via phone or email quoting your order number.